Home in Italy Srl - P.I. 03090520549
All bookings are made with Home in Italy. your signature on the booking form shall be taken
as your and your party’s acceptance of all of the following conditions:
how to book
1. booking form/deposit
Once you have selected your Home In Italy accommodation, you can phone us, send us a fax
or an email. If the property requested is available we can place a provisional booking for you
and we will send you the booking form by fax or e-mail. After receiving the booking form
completed and signed, together with a copy of your passport and your credit card
authorization for the security deposit, we will send you the pre confirmation booking including
the payment details and our bank details, since we need to receive the payment of the deposit
within 2 working days to confirm the booking:
2. payment of
- Bookings made more than eight weeks (53 days) prior to the rental date, you have to pay
the 30% deposit within 2 working days.
- Bookings made eight or less than eight weeks (53 days) prior to the rental date, you have to
pay the full amount within 2 working days.
No contract will exist between us until we have received the required deposit and we have
issued our official confirmation invoice.
The balance of the rental charge is due 8 weeks before your arrival date. Failure to this
payment will be treated as a cancellation and we will be entitled to apply the cancellation
charges as set out in paragraph 9.
3. late bookings
Late bookings are those made within 8 weeks of your arrival date. In that case we must
receive your booking form, completed and signed, together with the full payment within two
days of your order made by phone, fax or email.
4. methods of
You can pay the 30% deposit by credit card or bank transfer. The balance by bank transfer or
credit card as well. We do not accept Diners card. We accept VISA and MASTERCARD. Please
be aware if you pay with a credit card, it will be subject to a surcharge of 1,5% (2,3% for
American Express credit cards).
Payments by credit card will be charged in Euros based upon our Euro price list.
Once the rental charge is fully settled and the booking form fully completed, we send you the
Accommodation voucher along with the Directions how to reach the property and the useful
contact numbers and the Security Deposit form.
6. security deposit
Together with your booking confirmation you are required
to send us the Security Deposit form fully completed and signed, in order
to cover possible damage or loss at the property. The amount varies for each
villa (please check the price list online). Failure to sign this section can
result in the booking’s cancellation. NO charge will be processed from the
credit card if nothing gets broken/damaged at or taken from the property.
Please note that the property owner has up till one week after your departure
to contact our office to inform about the damage. From 2015
the security deposit must be paid cash upon arrival (unless differently specified),
in order to cover possible damage or loss at the property. The amount varies
for each villa (please check the price list online). The same amount will
be refunded upon departure in case no damages occur during the stay.
7. credit card
guarantee for security deposit
8. care of property
The credit card can be debited only for the following
- To settle cancellations fees
- To settle cancellation amendment fees for extra services (see section 'Our
- To settle your final bill for services payable locally
- To deduct the amount of the security deposit to cover any damages
Please be aware there will be a 1,5% of surcharge to cover credit card commission
(2,3% for American Express credit cards).
You are responsible for ensuring that, upon departure, the villa is left in the same condition of
cleanliness and repair as found upon arrival. Any loss or damage caused by your failure to
respect fixtures or fittings will be deducted by the owner from your security deposit. If you are
aware of any damages, please notify the caretaker immediately so that necessary repairs can
be made. If damages are identified by you and the caretaker during the final inspection of the
property you will be expected to pay for the repairs upon departure. If the caretaker is unable
to obtain an estimate, this should be notified to us as quickly as possible and we will debit your
credit card for the amount showed on the repairs’ receipts. In the event of a disagreement
between you and the caretaker regarding the extent of the damage please call our Help
Line (details are stated in the accommodation voucher) immediately.
by the client
Based upon the date on which we receive written notification of a cancellation by you for any
part of your booking, or the booking being cancelled by us due to non-payment, the following
charges shall apply:
& cancellation by the company
- Cancellation received 8 weeks or more before the arrival date: charge of
the 30% (deposit already paid to confirm the booking).
- Cancellation received less than 8 weeks prior to the arrival date: charge of 100% of the total
The above cancellation charges apply to the property rental only. Cancellation charges for
travel arrangements will depend on the conditions of the agencies used.
Although it is highly unlikely that we will have to make any changes to confirmed
arrangements, it does occasionally happen, and we will advise our clients at the earliest
possible date. If for any reason beyond our control we are unable to provide you with the
property you have booked, we reserve the right to transfer you to a similar property. If the
cost is less than your original booking then you will receive a refund. If, however, the cost is
more, then, upon your acceptance, you will have to pay the difference. However, if this is not
possible or you do not wish to be transferred, we will cancel the booking and refund the full
amount paid to us for the property, but we shall not in such circumstances be liable for
any compensation, damages, cancellation charges for travel or other arrangements
The utmost care has been taken to provide accurate information on our catalogue. However,
property owners do sometimes make changes and all references to the condition of the
property or services must not be taken as statements of fact but as statements of opinion.
of the company
All due care and attention has been given to make your holiday arrangements, but since we do
not personally own the villas, we cannot accept responsibility for the breakdown of the water,
gas and electricity supply, telephone, quality of roads, scorched lawns due to excessive sun, or
the failure of swimming pool filter systems. Although we will make every endeavour to rectify
and solve any problems as soon as possible, we have no legal responsibility to compensate you
for any personal injury, death, loss or damage of whatever nature suffered by you or by any
member of your party.
All clients must be insured against holidays risks. Your signature on the booking form is a
declaration that you have a travel insurance and cancellation cover. On the booking form you
have to include the name and address of the insurance company and the policy number.
& departure times
Arrival is normally scheduled on Saturday between 4pm and 7pm. Should clients be unable to
arrive between these times, they must let us know as soon as possible. For late arrivals the
owners may charge for the extra waiting time involved. You must ask us in writing in advance
if the caretaker or the key holder, who lets you into the property is going to be able to arrange
your access to the property after 7pm. We are unable to guarantee access to any of our
properties if you arrive later than 10.30pm.
Departure is normally scheduled on Saturday between 9 and 10am. The key holder shall
inspect the property. You will be required to settle in cash any extra services that you might
have used or requested during your stay, such as heating, telephone, cook or shopping
service, extra cleaning. No credit cards are accepted.
Should you have any problems during your stay you should contact us immediately. Failure to
do so may reduce your right to compensation. Please note that if the property is abandoned
without any notice to Home in Italy all rights to compensation are lost. Please note that we can
be contacted from Monday to Friday, 9am to 6pm Italian time on our office numbers, or at
other times on our cell phone phones. You will find the relevant phone numbers on your
accommodation voucher. Please note you have one week after your departure to send a
written complaint that is necessary to open the proper procedure, failure to do this will exclude
your right to compensation.
16. size of
Property owners reserve the right to refuse admittance if the number of persons arriving
exceeds the number on the booking form or the maximum number the property can sleep, as
set out in the relevant brochure description, except in the case of infants under two years old
in a baby cot. The cot has to be requested on the booking form. Caravans and tents are not
permitted on the property under any circumstances. Should the key holder/H.I.I.
representative discover any additional occupants, clients will be asked to vacate the villa and
no refund of the rental charge will be given.
17. law and
Your contract with us is governed by Italian Law and comes under the exclusive jurisdiction of
the Italian Courts.
18. force majeure
and significant changes
Home In Italy is not liable and does not authorise any refunds for the following events: Acts of
God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war,
invasion, acts of foreign enemies, hostilities (regardless of whether war is declared), civil war,
rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities,
nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or
interruption or failure of utilities, nuclear disaster, epidemics, quarantine, technical or
administrative problems with transport or any other occurrences beyond our immediate control
and which, despite all due care being taken, could not have been avoided.
The normal minimum letting period for the villas and apartments is one week from Saturday to
Saturday and there are no surcharges for one week only rentals. However, on request it is also
possible to arrive and depart on different days.
Electricity there is a limit of 330kwh on the weekly amount of free electricity with some
exceptions. All electricity used above this amount can cost approximately up to € 0.70 for
1kwh and has to be paid locally. Circuit breakers are installed in Italy which can cut off the
supply of electricity, if too many appliances are used at the same time. Water and tap water
are included in the price due to the long summers, water shortages do occur. Please use water
sparingly. Heating and hot-tubs are extras, charged by consumption or by a daily fixed charge
and have to be paid locally.
21. travel agencies
Travel Agents must fill in all the documents as requested to direct clients: Booking form, a
copy of the passport of the clients paying for the booking and Security Deposit form by credit
Card and from 2015 travel agents must inform the clients that the security deposit must be paid cash upon
arrival (unless differently indicated), in order to cover possible damage or loss at the property. The amount
varies for each villa (please check the price list online). The same amount will be refunded upon departure in
case no damages occur during the stay.
fees for extra services
Should you wish to cancel or amend any of the extra services that you have booked please do
so at least 15 days before the first day of your rental by sending us a fax or an email. Failure
to do so will result in cancellation/amendment charges being applied and charged to the credit
card as stated on the section 'Our
The swimming pools at all our properties are open from first Saturday of May to the 1st Saturday of October,
although the property owner may choose to lengthen this period. If this is a determining factor in your choice
of properties, please check with our staff.
Back to Top